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Job ID: 38248
Job Openings by Title Manager
Location Alberta, Canada
Description:
Position:          Manager

Company:       Insurance

Location:         Alberta

Job ID:	          38248


Responsibilities:

- Develop staffing and productivity models for each line of business within the department.
- Forecast transactions and staffing requirements that will align with our vision to provide industry leading Service.
- Be a contributor to the FTE budgeting and monitoring process.
- Work with business line leaders to establish, implement and maintain Service Level Agreements to meet organizational objectives.
- Maintain catalogue of reports used by each line of business.  Work with the various lines of business to modify and refine reports to meet the business needs.
- Support or lead various other projects that will improve the overall service and efficiency within the department.

Qualifications:

- Bachelor’s Degree in Business or Finance.
- 3-5 years’ experience in Business Intelligence and/or Workforce Management.
- 1-2 years of team/people management.
- Organizational and prioritizing skills.
- Experience with workflow documentation and improvement.
- Strong analytical skills.
- Strong knowledge of Excel and Excel VBA applications.
- Actuarial and/or statistical knowledge.
- Collaborative, team player.
- Knowledge of the Insurance industry and CIP designation an asset.
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