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Job ID: 33729
Job Openings by Title Manager
Location Switzerland
Description:
Position:	Manager 

Company:	Insurance

Location:	Switzerland

Job ID:		33729


Responsibilities:

- Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team composed of both internal and external personnel based onsite, near-shore and offshore.
- Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
- Engage in major incident management and problem management, Review, categorize and prioritize logged requests, process requests and dispatch for fulfilment, manage and follow up until closure.
- Proactively drive communications to the business. 
- Manage internal and external suppliers in the delivery of the applications through any application development and ongoing maintenance.
- Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
- Manage the Project hand-over process into operations and Approve operational readiness for projects and releases.
- Collaborate with Project Management and Solution Architecture teams to ensure the operational aspects of a solution are taken into account.
- Collaborate with Platform Management and IT Infrastructure counterparts in case of any infrastructure related issues.
- Maintain a business-oriented IT service catalogue for the relevant portfolio of applications, including links to business processes, service levels and request management for IT services.
- Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
- Contribute to the definition of new vendor services in close collaboration with Sourcing Management.
- Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable.

Qualifications:

- Deep knowledge and experience in Business Intelligence technologies.
- Strong ability to manage efficiently events in a way to prevent disruption of business operations and to communicate proactively with business stakeholders. 
- University level education or equivalent.
- Prior experience working in a financial services environment desirable, preferably Insurance.
- Service Management certification preferred.
- Over 8 years of relevant BI experience, with strong functional and technical background in at least two of the following stacks: Big Data, Microstrategy, Informatica PowerCenter, SAP BW, IBM DB2, SAP BPC.
- Solid experience in Service Management both at application and platform levels.
- Proven ability to drive and manage teams for highly effective delivery leveraging multi-source staffing models including internal and external partners.
- Effective communication, presentation and relationship management skills at different levels and in a multicultural environment.
- Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity.
- Fluent in English. Further languages preferred.
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